You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
