Troubleshooting: Why is my order not showing on the ticket?

Intro to the Mailbox - Ticket View (video)

Spotlight on the Ticket View (video)

Troubleshooting: Template not showing on ticket

How to Read/Unread Tickets

The Orders tab

Customizing the display in your eDesk Mailbox

How to add Order Notes and Returns Info

Creating tickets (video)

Bulk Edit Tickets

Automate your Report extracts to generate reports on a schedule

Setting up your Company details

Common uses of Message Rules

AI powered summaries

Using Manual-Usage Templates in eDesk