Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Discover our brand-new speedy onboarding and the simplified eBay workflows!
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Discover our brand-new user avatar position and added features, dark/light mode automation! This month on eDesk, we repositioned and revamped…
Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces. Connecting…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
