Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Welcome to eDesk, the future of eCommerce Customer Support!
eBay is a popular online shopping site allowing you to sell products. We understand the importance of delivering an easy way to integrate with…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
