eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
