Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
AI Assist is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on all…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
The Content Hub is powered by Ava and is essentially “Ava’s bookshelf”. This is where all material that Ava uses to answer customer questions…
Mirakl is the leading marketplace platform provider, that powers some of the world's best know marketplaces. Connecting your Mirakl account…
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
FNAC Darty is one of the leading online marketplaces in France, specializing in entertainment and electrical products. Connecting your Fnac…
