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Setting Service Level Agreement (SLA) Targets

Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…

How to set up a Company SLA

In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.   

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…

AI powered summaries

Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…

Getting Started with eDesk's AI (with Profiles)

eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…

Setting up your Business Hours in eDesk

If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…

Tickets Insights

The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…

Connecting eDesk to Mirakl Marketplaces

Mirakl is the leading marketplace platform provider, that powers some of the world's best know marketplaces. Connecting your Mirakl account…

How eDesk’s Mirakl Integration works

 So you’ve connected your Mirakl Marketplace with eDesk, great job!    The next step is to explore where your orders are going to be and…

Connecting Fnac or Darty with eDesk

FNAC Darty is one of the leading online marketplaces in France, specializing in entertainment and electrical products.  Connecting your Fnac…

Connecting Sears with eDesk

Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…

Connecting eBay with eDesk

Connecting your eBay channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.

Connecting Amazon with eDesk

Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 950 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Connecting Kaufland with eDesk

Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…

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