Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Mirakl is the leading marketplace platform provider, that powers some of the world's best know marketplaces. Connecting your Mirakl account…
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
FNAC Darty is one of the leading online marketplaces in France, specializing in entertainment and electrical products. Connecting your Fnac…
Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…
Connecting your eBay channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…
Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…
