Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
The Content Hub is powered by Ava and is essentially “Ava’s bookshelf”. This is where all material that Ava uses to answer customer questions…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
What are the benefits of using an eCommerce help desk like eDesk?
AI Assist is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on all…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Customer support in one place, not all over the place! Get started with eDesk now!
