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Outlook Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account.  This…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

Yahoo Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…

Mail Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Connecting your Support Email with eDesk

A Support email address is the main point of contact for any customer purchasing from you.  Connecting your Support Email will allow all…

FAQ Channel Linking with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Mail Forwarding using the same email address

Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…

Troubleshooting: Outlook Forwarding with eDesk

If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Gmail Forwarding with eDesk

If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Gmail Forwarding with eDesk

For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…

Changing the sender's name

Your sender's name will mask the From email address inside the recipient's email client.  This guide will walk you through the process of…

Ticket sharing with third parties

Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…

Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…

Intro to the Mailbox - Overview (video)

 eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox. 

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