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Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items.  By connecting your Etsy account…

Connecting Shopify with eDesk

Connecting your Shopify account will allow your messages, orders, and order information to flow directly into eDesk.  All messages will continue…

Connecting TikTok Shop with eDesk

TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Connecting Shopware with eDesk

Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries.  Connecting…

Requesting Shopify reviews

The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…

Connecting PrestaShop with eDesk

PrestaShop is a freemium, open source e-commerce platform allowing you to create an online store and sell products.  Connecting your PrestaShop…

Glossary of Industry Terms

This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…

The eDesk App Store

eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…

Set up Live Chat on your Shopify store

Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…

What's new in eDesk?

Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…

How to modify Shopify orders in eDesk

It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…

Connecting eBay with eDesk

Connecting your eBay channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Connecting Magento V1 with eDesk (API)

Magento is a popular e-commerce platform allowing you to create an online store and sell products.  Connecting your Magento account will…

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