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You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Veeqo is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates. Connecting your…
