eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
Integrating WhatsApp with eDesk will revolutionize the way your team handles support. By having two way communication via WhatsApp with your…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start You…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
