Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
Walmart is a popular online marketplace in America allowing you to sell products. Connecting your Walmart account will allow your messages,…
Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…
Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. Connecting…
TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
AI Assist is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on all…
