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Using Templates to save time

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…

Auto-translation

Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…

Using Out-of-Office Templates in eDesk

Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…

Troubleshooting: Finding which Magento version you're using

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

The Orders tab

The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…

Installing a Live Chat and Contact Forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…

Using Rule-Only Templates in eDesk

Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…

Responding to your customer

There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…

Connecting Magento V1 with eDesk (API Integration)

Magento is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting eBay with eDesk

eBay is a popular online shopping site allowing you to sell products. We understand the importance of delivering an easy way to integrate with…

Using Manual-Usage Templates in eDesk

Create a Manual Usage Template to help your teams respond to customers quickly. This help file will guide you through creating these ready-to-go…

Connecting Woocommerce with eDesk

Woocommerce is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Linnworks with eDesk

Linnworks is an Inventory Management software that helps e-commerce sellers grow their business. We understand the importance of delivering…

Quick Reply responses

Respond to your customer's messages with one click - it couldn't be easier! Before you start   Quick Reply responses are available…

Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

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