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✎ MWS Permissions

If you have already connected your Amazon account to xSellco but are not receiving messages or if you disabled xSellco access from your Amazon…

Finding out what version of Magento you're using

Not too sure which version of Magento you have? Log into your Magento Account and at the bottom of the screen, you will see which version…

Channels

Add your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…

Magento V1 API integration

To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This guide outlines…

eBay

Connect your eBay account to allow access to messages and order information 01 Connect to eBay Settings → Channels → Add Channel Select…

Amazon

Connecting Amazon to eDesk will allow your messages and order details to flow into eDesk. All messages will continue to be delivered to your…

Shopify

Connecting Shopify allows messages and order information to be pulled into eDesk 01  Selecting Shopify Settings → Channels → Add…

ShipStation

ShipStation is a web-based order and delivery management software for the UK 01 ShipStation API Key To pull information from ShipStation…

Aftership

Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates. 01 Aftership…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

✚ Magento V2 API integration

To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…

Moving from Helpdesk to eDesk - A Guide

Contents Mailbox Left Hand Nav

Feedback Switch

Welcome to eDesk Feedback! As your account has recently been upgraded, we have put together a guide to help you. Left hand panel You will…

The 5 step guide to setting up your eDesk Mailbox

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

Moving from Reply Manager to eDesk

If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support.  Co

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