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Channels

Add your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…

Search and Filters

Find tickets using search and filters These options can be found in the top nav 01 Search Here you can type in any keywords related to…

Approving Senders

When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…

Amazon

Connecting Amazon to eDesk will allow your messages and order details to flow into eDesk. All messages will continue to be delivered to your…

Shopify

Connecting Shopify allows messages and order information to be pulled into eDesk 01  Selecting Shopify Settings → Channels → Add…

Using Customer Satisfaction Survey (CSAT)

Set up CSat to request feedback from customers after their support ticket has been resolved Once a ticket has been resolved by an agent, a message…

Creating signatures

There are three locations in eDesk where you can set your signature User signature: Each user has their own unique signature Company signature:…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

✚ Magento V2 API integration

To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…

Support Email

Connect an email channel to pull all emails into eDesk 01 Adding a Support Email Go to Settings → Mailbox Settings → Channels…

Sending Modes

Select the Sending mode for email channels to determine the From address of messages sent from eDesk Go to Settings → Mailbox Settings → Channels…

eBay Channel Settings

To get started, you must connect your eBay store to eDesk If you have not yet done so, please click here for a step-by-step guide 01 Getting…

Channel Dashboard

The channel dashboard is a marketplace specific dashboard that shows useful information relevant to that marketplace It currently supports Amazon,…

Amazon Setup

So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…

Trialing eDesk via Repricer

So you’ve mastered the art of price management and now you’re ready to ramp up your customer support capabilities? We like your style! If…

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Email: support@edesk.com