Responding with Templates (video)

Intro to Templates (video)

Spotlight on the Templates (video)

Creating Invoice Templates

Using Amazon's Custom Feedback Rules

Using Invoice Templates

Common uses of Rule-Only Templates

Using Manual-Usage Templates in eDesk

Using Out of Office Templates in eDesk

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Spotlight on Manual Usage Templates (video)

Spotlight on Auto-Reply Templates (video)

Customer Snippets

Rule-Only Templates: Automate common replies using Message Rules

Changing the ticket status and scheduling a message response