Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Discover our brand-new offboarding flow and the simplified Mail Forwarding process! This month on eDesk, we implemented a completely revamped…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
