The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Watch this video and find out how you and your Team can save time with eDesk through automation!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.