eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Watch this video and find out how you and your Team can save time with eDesk through automation!
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
